Refund & Returns Policy
Last updated: 1 December 2025
Because our products are made to order via third parties (such as Printify), this Refund Policy follows their official guidelines.
1. No Returns or Exchanges for Wrong Size, Colour, or Change of Mind
All items are custom-printed once an order is placed.
Therefore, we cannot accept returns or provide refunds for:
- Ordering the wrong size
- Choosing the wrong colour
- Changing your mind
- Not liking the item after receiving it
Please check product descriptions and sizing charts carefully before purchasing.
2. Damaged, Defective, or Incorrect Items
If your item arrives damaged or with a manufacturing error, we offer:
- A free replacement, or
- A refund
Printify requires the issue to be reported within 30 days of delivery.
How to request a replacement/refund:
Contact us at [your email] with:
- Your order number
- A clear photo showing the problem
- If multiple items are affected: a photo or video showing all affected products in one frame
No need to return the damaged product.
3. Print Tolerances
Printify allows up to 0.5 inch variation in print placement for DTG (Direct-To-Garment) products.
This is considered normal and not a defect.
4. Unsuccessful or Failed Delivery
If a package is undeliverable due to:
- Incorrect address provided
- Customer failure to collect
- Courier issues
Printify offers two options:
- Reprint with an additional charge, or
- Partial refund
Contact us if this occurs.
5. Refund Method
Refunds are issued according to Printify’s policy:
- Refunds go to our Printify account balance, then are transferred to the original payment source
- If your payment currency is not USD, refunds go directly back to the original payment method
- Refund timing depends on the payment provider (e.g., PayPal)
6. Exceptions
We cannot offer reprints or refunds if:
- The wrong size was ordered
- The wrong colour was ordered
- The customer changed their mind
- Normal print variation (≤ 0.5″) is present
- The complaint is made after 30 days from delivery
7. How to Contact Us
To report an issue or request a replacement/refund, contact us below:
Include photos and your order number for faster processing.
